Frequently Asked Questions

1. Click here for a password reset
2. Enter the email address associated with your quip account
3. Check your email for a direct link to update

Need more help? 

Please contact us by chatting with our virtual assistant, located at the bottom right of this page.

To update a subscription address:

1. Click the green “Manage Subscriptions” button on your Account Dashboard
2. Click on “Address and Payment Details”
3. Click on “Manage Addresses”. A list of addresses associated with all current subscriptions will be displayed. 
4. To add a new address, click “Add a new Address” 
5. To update an existing address, click on the pencil icon 
6. To remove an existing address, click “Remove”

Make sure that the checkbox is set to your preferred choice. Selecting “Use this address for all my products” will automatically update ALL current subscriptions to ship to the same address.

To update your default address for future Store* orders:

1. Visit your Account Dashboard
2. Click “Address Book” or “View Addresses”
3. Edit, remove or add a new address
4. Don’t forget to save your changes!

*Updating your default address will not update an address for a subscription. To update an address for a subscription, please follow the earlier steps above. 

If you need help with updating your address for Shop Pay, please visit their help page. Your Shop Pay address will default to the last address used, so make sure to always double check before checking out!

If you no longer wish to receive emails from us, simply find your previous email and click the "Preferences" button at the bottom. 

Once you reach our Unsubscribe Center, you'll have the option to specify which email types you'd like to unsubscribe to or stay subscribed to. If you would like to unsubscribe from all emails going forward, please uncheck each topic from the list.

1. Click the green “Manage Subscriptions” button on your Account Dashboard
2. Click on “Address and Payment Details”
3. Click on “Manage Payment Methods”
4. You’ll see the options to edit or remove your existing saved payment details

We accept Visa, Mastercard, Discover, JCB, American Express, Diners Club, Apple Pay, Google Pay, and Shop Pay.

To check out with Apple Pay or Google Pay, please place your order directly through their dedicated browsers.

All of our online prices are shown in US Dollars. International pricing is determined by the exchange rate of your bank or credit card in your country versus the American dollar. All displayed prices (such as £GB) are an estimate based on that day. For the most accurate cost after the exchange rate and fees, we recommend comparing the listed price to your country’s currency before purchasing.

With new policy updates, Value-Add Tax (VAT) will be charged on all orders to the EU, regardless of value. This is not included in the cost at checkout — quip is not responsible for any extra charges to be collected by customs upon delivery.

If your dentist recommends a quip Electric Toothbrush or Rechargeable Water Flosser for your oral health, you may be able to pay for it using FSA, HSA, or HRA.

However, these plans may vary, so please confirm eligibility directly with your FSA, HSA, or HRA administrator.

Click here for more information, or to download a Letter of Medical Necessity PDF.

Our Digital Gift Cards are available in values of $25, $50, $75, and $100. All you need to do is check the “Send as a gift” box, then enter your giftee’s email, the date you’d like for the digital Gift Card to be sent, and an optional message!

quip digital Gift Cards can be redeemed by entering the code in the Coupon or “Discount Code” field at checkout then clicking “Apply”. If your cart total exceeds the balance on the Gift Card, you will be required to cover the remaining cost in order to complete your purchase. Any remaining gift card balance will remain on the card, which can be used at a later date. Once redeemed, you can view the remaining balance on a digital Gift Card at any time by using the link provided in your confirmation email!

The Fine Print - Gift cards can be used on orders from our online store page; they cannot be used on recurring auto-subscription orders or at third party retailers. Gift cards are final sale/non-refundable and cannot be redeemed for cash (where applicable by law). While quip digital Gift Cards never expire, they cannot be reloaded. For full terms and conditions, please click here.

quip digital Gift Cards can only be purchased and used by customers located in the US at this time.

To resend your digital Gift Card

1. Locate your Gift Card order confirmation 
2. Click on “View your order”
3. Select the “Resend gift card” option (you will only see this option if your Gift Card order has already been sent to your giftee)

Please contact us if you need to update the email your digital gift card will be sent to.

What’s better than sharing quip with friends? How about a $10 credit every time you do! 

Send your unique referral link via email to a friend and they will receive a $10 credit towards any $30+ Store order. Once they’ve placed their order, you’ll also receive a $10 credit!

The person referred will need to sign up directly using your link and follow it all the way through checkout or enter their referral code during checkout — we aren’t able to apply a referral code or the credit value to an order after purchase. Additionally, your personal referral link cannot be on orders placed from your account.

Click here to get started!

The Fine Print - Referral Links should only be used for personal and non-commercial purposes, and only shared with personal connections that will appreciate receiving these invitations. Referral Links should not be published or distributed where there is no reasonable basis for believing that all or most of the recipients are personal friends (such as coupon websites, Reddit, or Wikipedia). quip reserves the right to withhold or deduct coupons obtained through the Referral Program in the event that quip determines or believes that the redemption of the promotion or receipt of the coupon was in error, fraudulent, illegal, or in violation of the applicable terms or this Referral Program. quip may suspend or terminate the Referral Program or a user’s ability to participate in the Referral Program at any time and in its sole discretion without notice to you. You may not sell, trade, or barter your Referral Links under any circumstances.

You’ll be able to add a coupon, promo, referral, or claim code on the “Order Summary” page by pasting it into the “Discount code or gift card” box. You will need to click the "Apply" button for the offer to be added to your order.

See example image here

Once successfully applied, any discount amount will be displayed and subtracted from the total. Click "Purchase" to complete the transaction. 

Please note that coupons cannot be combined — only one may be used per order.

Coupons are automatically applied when you check out using an affiliate link. If you’re using an affiliate link, simply click the affiliate link to apply the offer. 

If you’ve purchased your quip product from an authorized retail location, your packaging will include a claim code on a small green card.

This card can be found inside of your packaging. If you're unable to locate your claim code, please check inside and around the box, in case it was missed during unboxing.

See an example Claim Code here

If you’re not able to find your claim code or have already completed checkout and forgot to apply your claim code, please chat in so we can assist further. Make sure to provide proof of purchase with your email, such as a receipt.

You’ll be able to add your claim code on the “Order Summary” page by pasting it into the “Discount code or gift card” box. You will need to click the "Apply" button for the offer to be added to your order.

We currently limit the number of items that can be purchased through our web store; however, quip is available in select retailers and for limited resale.

• We do not authorize wholesale purchases to be listed as 3rd parties on Amazon.com or other marketplaces
• We are currently available for purchase on Faire for your brick & mortar small business needs.

If neither of the above are applicable, please email, please email wholesale@getquip.com with information about your company as well as the intended purpose of your purchase.

Please note, due to the large number of requests we receive, we are unfortunately unable to personally reply to all emails. If you qualify as a potential wholesale partner and we’re able to accommodate your request, a member of our team will reach out to you directly.

You can easily skip or reschedule your next subscription shipment at any time*.

1. Click the green “Manage your subscriptions” button
2. You’ll see the following options under the date of your next scheduled subscription order: 

Send Now - This option will cause your subscription shipment to begin processing immediately!

Reschedule - 1 week, 2 weeks or any date within 4 months of your scheduled processing date. Subsequent subscription orders will generate three months from your preferred date.

Skip - This option will skip your entire scheduled subscription shipment

*Updates can only be made to future orders. Changes will not apply to processing orders. Please contact us via chat or email refillsupport@getquip.com for assistance in canceling a processing order.

If you would like to reschedule multiple upcoming subscription orders, shipping to more than one address, you will need to reschedule each shipment individually.

Subscription orders can be shipped within 24 hours from the time they begin to process. You will receive a reminder email at least three days before your next subscription order is set to generate should you wish to make any last minute changes.

To remove current items from a subscription:

1. Click the green “Manage your subscriptions” button
2. Click “Manage Subscriptions”
3. Click the gray “>” arrow, next to the subscription item you are wanting to remove
4. You can choose to swap the item out with another product, or you can cancel the associated subscription which will cancel all future orders.

To add new items to a subscription:

1. Click the green “Manage your subscriptions” button
2. Scroll down to the bottom of the page where you will see a selection of all available subscription items
3. Click “Add” and then choose to receive your new product as a one-time purchase, or to add it on as a subscription
4. Don’t forget to click “Add to order!”

Need more help?

Please contact us by chatting with our virtual assistant, located at the bottom right of this page.

You can cancel an active subscription at any time, directly within your quip account.

1. Click the green “Manage your subscriptions” button
2. Click “Manage Subscriptions”
3. Click the gray “>” arrow, or “manage this subscription” button under the subscription you are looking to cancel
4. Scroll down and click “Cancel this subscription”
5. Tell us why you’re canceling then click “Next”
6. Click “Cancel subscription” 
7. Once you have successfully canceled your subscription, a confirmation email will be sent to the email associated with your quip account

Please note that canceling a subscription will not cancel a subscription order that has already begun to process. If you've canceled after your subscription has been generated, you will need to contact our team by emailing refillsupport@getquip.com, or by chatting in to cancel the processing order.

Need more help?

Please contact us by chatting with our virtual assistant, located at the bottom right of this page.

Good news! You can easily reactivate a canceled subscription at any time, directly within your quip account!

1. Click the green “Manage your subscriptions” button
2. Click “Manage Subscriptions”
3. Under “Subscriptions”, you’ll see the option go toggle over to “Inactive”
4. Click “+ Reactivate” to instantly reach your subscription!

Need more help?

Please contact us by chatting with our virtual assistant, located at the bottom right of this page.

Sometimes, a missed scan can delay tracking details. Luckily, this usually resolves within a few business days, and your package should still arrive soon.

However, if there has been no tracking movement after 14 business days, please reach out to us via chat with your current shipping address and we'll be glad to look into it!

The tracking information we provide often won't update past the point of departure from the US since your shipment will be transferred to your local postal service for final delivery.

If you haven't received your order in 20 business days from the day it was shipped, we would recommend contacting your local post or customs office as the package will likely be held there for you to pick up or claim.

With new policy updates, Value-Add Tax (VAT) will be charged on all orders to the EU, regardless of value. quip is not responsible for any extra charges to be collected by customs upon delivery.

Occasionally, packages are scanned for delivery before your local mail carrier physically drops them at your home. As a result, you may receive your order within 24 hours after your tracking has updated to “delivered.”

If you experience any shipping issues, please chat in with your current shipping address within 30 days from the date of shipment. We also recommend contacting your local post office for more delivery details.

All newly placed Store Orders process for shipment within an estimated 0-3 business day window - unless stated otherwise on our website or noted in your confirmation email.

Subscription orders generate automatically every 3 months from the date when you purchased your subscription and begin to process within 24 hours from the time your order generates. You can expect to receive your subscription order within an estimated 14 business days after you receive your shipping notification email. (Business days include Monday-Friday excluding federal holidays).

We will not be able to make any changes to your order once it has started to process for shipment.

Store orders that include a subscription ship free within the US, — see below for full details on pricing and timing.

• Basic - $10 (Free with subscription!) ETA: 4-9 Business Days
• Priority - $12 ETA: 3-4 Business Days
• Express - $25 ETA: 1-2 Business Days
• Subscription- $2 ETA: Up to 14 Business Days

Timelines are subject to change. Once your order has shipped, we will send you an email with tracking information.

If you do not receive an expected order, please chat in with the shipping address associated with your order within 30 days from the date of shipment. After 30 days, we can no longer assist with a reshipment or refund.

We’re proud to ship our products internationally, starting at just $15 USD. Store orders take 0-3 business days to process before shipping unless stated otherwise on our website — see below for full details on pricing and timing.

- Basic Shipping

Canada - $10 USD, ETA 6 - 12 business days

International - $15 USD, ETA 15 business days

- Express Shipping

Canada - $25 USD, ETA 3-4 business days

International - $40 USD, ETA 7 business days

- Subscription Shipping

Canada - $3 USD, ETA 6-12 business days

International - Starting at $3 USD, ETA 15 business days

-

Subscription shipping fees will be determined after entering your shipping address during the checkout process.

While we provide all required customs information on our shipping forms, your order may be subject to customs and VAT charges outside of our control. With new policy updates, Value-Add Tax (VAT) will be charged on all orders to the EU, regardless of value.

Please be aware that quip cannot be held liable for additional charges accrued by your local customs or postal service. If you have any concerns, we would recommend checking your local regulations.

International delivery times may vary from country to country, so we are unable to guarantee, control, or affect these estimates once your package reaches the destination country. Most, but not all, countries continue to track packages beyond landing. Please contact your local provider or carrier for more information.

If you’ve received an incorrect or damaged item that was purchased from our online store page, please chat in for further assistance.

For any shipping issues, please contact us within 30 days from the date of delivery. After 30 days, we may not be able to reship items that are shown as delivered.

Our Rechargeable Electric Toothbrush recharges your oral care routine! It lasts up to 3 months on one charge through an ADA Accepted replaceable brush head and a reusable handle for better brushing habits.

Initial set up

1. After opening, you’ll first need to fully charge your brush by snapping the magnetic cable to the bottom of the handle while laying your toothbrush flat, or in the Travel Mount. Leave to charge overnight or for at least 8 hours.
2. While your brush is charging, you can begin the setup process by downloading the quip app which you’ll find for free on the App Store and Google Play.
3. You’ll be prompted to create a new quip account or to easily sign in to an existing one.
4. Turn on your phone's Bluetooth® setting, then follow the in-app steps to pair one or more Smart Brushes to the quip app.

Your brush will then automatically log your daily routine brushings offline (no phone needed)! To review your brushing history, open the app with Bluetooth® on so it can sync when close to your brush.

Plastic Multi-Use Travel Mount and Charging Cable

Use your Charging Cable to fully charge your brush just once every 90 days to power two minutes of brushing, twice a day. Charge while laying your toothbrush on your counter, or upright in your included Plastic Multi-Use Travel Mount, specifically designed for our Rechargeable Brushes!

How to charge

1. Make sure that your toothbrush handle and all contact points are clean and fully dry.
2. Next, snap the magnetic cable to the bottom of the handle while laying your toothbrush flat on your bathroom counter or in the Travel Mount.
3. Look out for the LED light which will illuminate to indicate that your brush is charging. It will turn off when your brush is fully charged (after about 8 hours).

For best results, leave your toothbrush plugged in until fully charged, and do not charge again until your battery is as close to 0% as possible. Be mindful of not stretching the cable too far to help prevent strains.

What’s in a refill shipment?

When you sign up for a subscription, we’ll send a replacement Brush Head and Large Mint Toothpaste to your door, every 3-months. Click here to visit our Refills page

The quip Smart Electric Toothbrush tracks the good habits that have a big impact on your oral health. Specifically, the duration (how long and often you brush), coverage (top and bottom), strokes (number per minute), and intensity (back-and-forth acceleration of your brush) of your routine.

Paired with the quip app, you can also see trends in your habits over time, and get tips and reminders to help you improve.

Once you pair your Smart Brush to the quip® app, the Bluetooth® Smart Motor inside will automatically store your routine and points (no phone needed)! You won’t always have to use the app while you’re brushing — just when you want to check your brushing stats, get tips to improve, and redeem points for rewards.

If you already have a quip toothbrush, you can make it Smart! Simply purchase a Bluetooth® Smart Motor (available under “Accessories” on our store page), then swap it with your original one to get all the benefits and rewards of our Smart Brush. For warranty purposes, please keep your original motor.

Video: How to Upgrade your Brush with the Smart Motor

Dentists recommend changing your brush head every 3 months before it becomes worn out and ineffective. We suggest kids leave this task to an adult or tackle it strictly with adult supervision

♦If you’re using a quip Rechargeable Electric Toothbrush, you can skip these steps!

1. Remove old Brush Head: Grip the head and handle in opposite hands, bristles facing away from you. Place your thumb on the dots, then gently pull the head off in a slight arc motion (don’t snap it directly backwards).
2. Remove motor and battery: Pull the motor out by lifting it by the wings or using the thumbnail notch. ♦Once it’s removed, tip the handle over and tap out the battery.♦
3. Clean brush handle: Lightly wet a paper towel and use it to gently scrub away any dried toothpaste from the top white portion of the handle.
4. Dry all parts: Any moisture left after cleaning can damage your motor and battery, so be sure to pat down all parts of your brush before the next steps!
5. Replace motor and battery: ♦Drop in a new AAA battery or a fresh rechargeable negative end first♦, then slide the motor back in (it will spring up slightly).
6. Apply fresh Brush Head: Push on your new brush head until it’s flush with the handle and you hear a dull click. Press the “q” to test, then you’re set. Happy brushing!"

Can shipping tubes be recycled?

Yes! The clear plastic tube that your Toothbrush initially comes in can be recycled just like a water bottle.

As for our subscription shipping tubes, presentation trays, and paper envelopes, these are 100% recyclable! Our paper subscription tubes provide a complete seal, keeping your brush heads and floss hygienic while being kind to the earth.

quip Anticavity Toothpaste is American Dental Association-accepted with the right ingredients to prevent cavities.

Following the advice of dental professionals and the ADA, our paste includes fluoride for its tooth-strengthening, anti-cavity properties, xylitol, which helps to inhibit the growth of cavity-causing bacteria, and silica, which is gentle on your teeth, and no SLS (sodium lauryl sulfate). Plus, our tubes and caps are now 100% recyclable! Once empty, simply recycle with #2 plastics.

Active Ingredients 0.24% sodium fluoride (0.14% w/v fluoride ion)

Inactive Ingredients: Glycerin, Water, Hydrated Silica, Sorbitol, Erythritol, Sodium Lauroyl Sarcosinate, Flavor, Xylitol, Cellulose Gum, Sucralose, Titanium Dioxide

How much toothpaste should I use?

For best results, use a pea-sized dollop of toothpaste. Extra toothpaste doesn’t improve the cleaning ability of your brush! To demonstrate the right amount, our tubes feature a visual guide with a pea-sized dollop to scale.

The American Dental Association recommends using a smear of toothpaste (no larger than a grain of rice) for kids ages 2 and under, and a pea-sized amount for ages 3 and older.

How long will a tube of toothpaste last?

Our Large Toothpaste is 4.7 oz while our Travel-Sized paste is 0.5 oz. When using the recommended portion, a Large Toothpaste tube will last 3 months. Travel-Sized quip Toothpaste tube will last about a week.

What types of toothpaste do you offer?

We currently offer two flavors of quip Anticavity Toothpaste: Mint and Watermelon (each with the same active ingredients). Both flavors are ADA-accepted and designed to be mild, fresh, and safe for everyone to use. They are not made with ingredients specialized for sensitive teeth.

We do not offer a whitening version of either flavor, as our toothpaste is formulated to be minimally abrasive without any chemical additives.

Take the plunge and discover a better way to floss! Our Rechargeable Cordless Water is so easy-to-use, you’ll actually want to floss — no strings attached.

The cordless, clutter-free design of our Rechargeable Cordless Water Flosser keeps your countertops as clear as your gum line, just snap on the charging cable every few months as needed. Your Rechargeable Cordless Water Flosser comes with a Magnetic Charging Cable (no docking station!) and charges in 4 hours with an LED indicator. Battery lasts up to 8 weeks when used daily in gentle mode.

How do I use my quip Rechargeable Cordless Water Flosser?

Before you get started, make sure to fully charge your Rechargeable Cordless Water Flosser, using your USB magnetic charging cable. Next, remove the Floss Tip (stored inside the Water Tank) and snap it into place. Open the reservoir hatch, fill with lukewarm water*, then close the lid. Please be sure to keep the lid of your Water Flosser snapped shut when in use to prevent less mess.

Tip: Make sure to use only lukewarm water to avoid temperature shock to your teeth!

We do not advise using any other forms of liquid as it may cause damage to the flosser’s internal systems and void any warranty coverage.

To find your flow, close your lips slightly around the floss tip and lean over your sink. Lightly press the “q” button for on-demand water flow, or press and click for a steady stream. Press again to turn off.

For a complete clean, start in one quadrant of your mouth, and floss one tooth at a time (~2 secs each) along the gum-line, front/back, and in between. Be sure to repeat these steps in all four quadrants! You’ll want to be extra careful not to floss with the Floss Tip pressed directly against your gums as this will trigger the automatic shut-off sensor. (And can also damage your gums!)

To customize your clean, press the bottom LED button to switch pressure mode from gentle (white light) to deep clean (blue light). Once complete, empty tank & let fully air dry.

To recharge your quip Rechargeable Cordless Water Flosser, attach the Magnetic Charging Cable to the base of your flosser & plug it into a power adapter. You can refer to the LED indicator guide below to determine when your flosser has been fully charged.

LED indicator guide: 

• Solid orange = low battery 

• Pulsing orange = charging 

• Solid green = fully charged, after about 4 hours

Please note, that the built-in rechargeable battery is non-replaceable. To reduce the risk of injury or adverse events, use only the charger provided. Discontinue and contact us via chat if this product or the power supply appears damaged in any way.

Video: Rechargeable Cordless Water Flosser

How do I clean my Rechargeable Cordless Water Flosser?

Once a week:

1. Turn flosser off and unplug
2. Run warm water through your flosser (aim into your sink), then let fully air dry.
3. Wipe the exterior of your flosser with a soft, damp cloth.

Once a month:

To break up hard water deposits, run a solution (1 part white vinegar, 2 parts warm water) through the flosser. Rinse before use by running through 3 tanks of warm water. Important: Never run the device with hot water.

Please do not submerge your Rechargeable Cordless Water Flosser under water or place any of these parts in the dishwasher. Stubborn stains or build-up? Spot clean with a damp cloth, water, and a few drops of dish soap. Never run any soap through the flosser.

What’s in a refill shipment?

When you sign up for a subscription, we’ll send a replacement Floss Tip every 3 months straight to your door.

Ask any dentist and they’ll tell you almost any floss works well — if you follow a proper technique and use it at least once a day. We designed ours to help you get the basics right.

We currently offer two floss types that can be used with your Refillable Floss canister:

1. quip sliding Floss

A shred resistant PTFE string that easily cleans between tight teeth. It also comes with pre-marked sections (in quip green!) to help you use just the right amount (about 18”) per flossing session

2. quip expanding Floss

Made of waxed nylon that expands to clean better and to show what’s already used, so every tooth gets a fresh sweep. It also comes with the same pre-marked sections as our sliding floss, to help you use just the right amount

Our expanding floss is PTFE free.

How do I use quip Refillable Floss String?

To use your quip Refillable Floss String, section off ~18” at the green mark and move your way down the string with a new section for each tooth. Grip your floss string with a little bit of slack to maintain control and wiggle it through your teeth without snapping it down. Guide the floss down around the gumline, following the natural C-shaped curve of your teeth.

When should I use quip Refillable Floss String?

Dentists recommend that you floss at least once every day. Before or after brushing? Truthfully, there’s no wrong answer! It’s more important that you floss, and floss well.

Help get your kids onboard with those healthy habits! Quip Refillable Floss String is suitable for kids ages 3+, with adult supervision recommended for kids under 8.

How do I maintain my quip Refillable Floss String?

We recommend wiping your Refillable Floss String down with a damp cloth to clean it. Please do not dispose of your floss canister — it's reusable and designed for continuous use.

If your floss gets submerged while cleaning, immediately remove the dispensing head and floss spool. Set both out to dry for at least 24 hours before dropping in the floss spool and replace the dispensing head.

What is quip Refillable Floss String made of?

quip Sliding Floss String

A durable, mint-flavored string made of PTFE (polytetrafluoroethylene). It’s an ultra-smooth, shred-resistant material that easily slides between teeth. This floss is vegan and SLS free.

quip Expanding Floss String

Free of BPA, polytetrafluoroethylene (PTFE), and free of poly-perfluoroalkyl substances (PFAS). It’s also kosher and vegan. We use a waxed nylon string that expands when wet to help you clean between your teeth. It’s peppermint-flavored and pre-marked to use about 18” every day.

The Refillable Floss String canister also includes a small stainless-steel blade (only 2.73 mm) safely tucked in the notch to help you trim your string.

Can the floss string be recycled?

Our floss is specifically designed to be refillable and reduce the need for one-time-use plastics. While PTFE and nylon floss are not recyclable, the paper tube we ship it in is 100% recyclable! After your floss spool is empty, you can also recycle the wrapper holding the string in place.

Your Refillable Floss String lasts at least 3 months when using the pre-marked 18” sections daily.

To replace the string

1. Remove the dispensing head from the canister of your Refillable Floss, then tap out (and recycle) the empty plastic wrap
2. Thread the floss from your new spool through the hole in the dispensing head, then drop the spool into the canister
3. Press down the dispensing head to close it, then secure it by pressing down until you hear a heavier click

Video: How to Refill Refillable Floss

What's in a refill?

When you sign up for a subscription, we’ll send you a fresh floss spool every 3 months, to your door, every 3-months.

Our slim, quip Refillable Dispenser packs and protects up to 10 pieces of quip Gum or quip Mints, is easy to fill, satisfying to dispense, and fits in any purse or pocket on the go.

The Refillable Dispenser is recommended for ages 5+. Adult supervision is advised for children under 8.

Video: How to Use quip Refillable Dispenser

What’s in a refill?

Every 3 months, we automatically deliver a customized quip Gum or Mints subscription order (3, 9, or 18 packs, plus 27 packs for gum). Refills ship in a 100% recyclable paper box with 9 individually wrapped packs (10 pcs per pack), so you can feel refreshed for months to come.

How do I refill my Refillable Dispenser?

Refilling your Refillable Dispenser is easy!

1. Prepare: Pinch top of the dispenser at the front and back to pull the drawer away from the exterior case. There should be two separate pieces - place each piece to the side
2. Open: Break the seal of a refill pack and open it. Once open, pull on the green exposed edge (slowly so the pieces don’t fall out!) to remove the inner sleeve of gum or mints.
3. Slide: Drop the gum or mints into the dispenser by sliding the sides of the sleeve around the drawer (the gum should stack neatly in place). Dispose any loose pieces of paper.
4. Close: Once the drawer is loaded, slide it back into the exterior case (it should click when secured). Press the “q” button to dispense!

Video: How to refill a Refillable Dispenser

quip Gum

Not only is quip Gum good for you, but it’s also fun to chew and easy to share. With anticavity ingredients that help strengthen your teeth (when chewed for at least 20 minutes after eating) and xylitol to help reduce the growth of oral bacteria, each sugar-free piece has zero calories for a guilt-free refresh. The long-lasting mint flavor with a crunchy, tri-layer design keeps your mouth fresh and cool for your entire chewing experience.

Ingredients

Isomalt, Gum base, Xylitol, Natural and Artificial Flavors, Calcium Stearate, Sodium Bicarbonate, Sucralose, Zinc Citrate, Stevia Extract, Monk Fruit Extract, Blue 1 Lake, Yellow 5 Lake.

quip Mints

Fight bad breath at the source, for all-day fresh confidence — and a boost of vitamin D in every mint! Vitamin D helps your body absorb calcium, essential for strong teeth and bones.

Our sugar-free mints are also made with xylitol to help reduce the growth of oral bacteria, zinc to help fight bad breath odor, with each pop and contain 5 calories, for a guilt-free refresh!

Ingredients

Isomalt, Xylitol, Calcium Stearate, Peppermint Flavor, Zinc Citrate, Sucralose, Vitamin D3 (Cholecalciferol), Stevia Extract, Monk Fruit Extract.

Nutrition Facts

Serving Size: 1 Piece

Calories: 5

Carbohydrate: 2 g - <1%†

Vitamin D: 5 mcg - 25%

Zinc Citrate: 1.2 mg - 11%

†Percent Daily Values are based on a 2000 calorie diet.

You’ve got brushing and flossing down pat — refresh your routine with Refillable Mouthwash! Just press the dispensing button, pour into the pre-marked dosage cup, add water, and swish for one minute to kill bad breath germs while strengthening teeth and preventing cavities.

quip Refillable Mouthwash is designed for ages 6 and up. If you have any specific questions about incorporating mouthwash into your child’s oral care routine, it’s a good idea to check with their dentist first.

Mouthwash Ingredients

Our mouthwash features a vegan, alcohol-free concentrate with no added colors or dyes. It includes tooth-friendly fluoride and xylitol to prevent cavities and kill bad-breath germs.

Active ingredients: (diluted solution) 0.05% Sodium Fluoride (0.02% w/v fluoride ion)

Inactive ingredients: Water, Xylitol, Erythritol, Polysorbate 20, Flavor, Sucralose, Disodium EDTA, Cetylpyridinium Chloride (CPC), Sodium Hydroxide

A small percentage of swishers might experience temporary, surface-level discoloration, but don’t sweat it! Any discoloration caused by mouthwash with Cetylpyridinium Chloride (CPC) can be reversed — and prevented — with a regular healthy routine of brushing, flossing, and visiting the dentist.

How do I clean my Refillable Dispenser?

For regular upkeep, unscrew the dispensing button to clean the well with water. 

The shell, base, and button of your Refillable Mouthwash Dispenser come apart easily for wiping with some warm, soapy water. Please do not submerge your dispenser under water or place any of these parts in the dishwasher.

That said, your dosage cup is dishwasher safe — feel free to include this part in your next load of dishes!

What’s in a refill shipment?

Every 3 months, we’ll automatically deliver a customized Mouthwash subscription order. Choose from 2, 4, or 6 bottles — from a 90-day dose for swishing once daily and up to 270 days to keep your whole family fresh. Refill bottles are 100% recyclable and ship in a paper box, so you’ll never have to worry about running out of rinse.

Video: quip Refillable Mouthwash

Here’s how to replenish your routine:

1. Open up: Remove the dosage cup and set aside. Pick up the dispenser — place one hand on the base and one hand towards the top. Pull base firmly away until it comes off and place to the side.
2. Prepare: Remove the child-safety cap from the refill bottle. Place the bottle inside the dispenser and load by screwing it into the top until secure. Do not pour mouthwash directly into the dispenser.
3. Reassemble: Pop the case back onto the dispenser and you’re set! When empty, rinse and recycle plastic refill bottle.

Our Refresh Bag is your travel BFF. It’s specially designed with storage straps to perfectly hold all your quip products — Electric Toothbrush, Refillable Floss String, Refillable Floss Pick, and Toothpaste. Extra zipped pockets can house even more health and beauty items, like soap, cleansers, cotton swabs, and makeup. Take good habits everywhere you go!

How much can a quip Refresh Bag hold?

The quip Refresh Bag is 260mm long, 150mm wide, and 100mm deep, which means it has more than enough room to hold all of your toiletries while still being sleek enough for travel. The exterior is soft and squishy — perfect for packing into a bag.

How do I keep my Refresh Bag clean?

To spot clean your Refresh Bag, just use soap and water on the interior pockets or exterior. For a full refresh, toss your bag in a washing machine. We used machine-washable materials, including flexible silicone for the shell and a polyester lining, so it’s easy to keep your favorite toiletry bag as-good-as new. Just empty the contents inside, use a cold, gentle cycle (unscented detergent preferred), and allow it to air dry once washed.

Video: quip Healthy Habits

The Multi-Use Travel Cover is your quip Electric Toothbrush’s best match — whether you’re at home or on-the-go, here are a few tips and tricks to keep it sticking by your side.

What’s the strip made of?

The Multi-Use Travel Cover uses a micro suction strip — it’s an acrylic sheet perforated with thousands of microscopic holes that work like tiny suction cups. When the strip is wet or dirty, the holes can get plugged up and lose effectiveness. Luckily, it’s a breeze to clean and dry to get back in action with 100% suction power!

The suction strip will only adhere to perfectly flat, shiny, or glossy surfaces, like mirror or glass. It will also work on some tiling, but only if guaranteed to be smooth and without surface variance. For the best adherence, the surfaces you are attaching to must be grime free, cool, and completely dry — please do not use your travel cover on wooden, painted, or papered surfaces.

How can I clean it?

With regular use or travel, your Multi-Use Travel Mount can collect lint or dust. The most effective way to clean the suction strip is to use a piece of scotch tape like a tiny lint roller to remove any debris. For tougher jobs, a bit of soap and water should do the trick! Make sure to let the suction strip dry for a full 24 hours before attempting to stick it on a flat, glossy surface.

To clean the inside of your Multi-Use Travel mount, insert a coin into the slot at the bottom to twist out. One click to the left and the bottom cap will pop free from the bottom of the cover! Once the cover is clean and dry, align the dots on the inside of the cap and the bottom of the cover and turn the coin one click to the right to lock in place.

How do I use this at home?

Keeping your brush fastened to the mirror above your sink ensures that it is safely secured and easily accessible. Apply 5 seconds of firm pressure to adhere your Multi-Use Travel Cover and place your quip Electric Toothbrush with its bristles up to allow it to air dry. To remove your travel cover, rock it side to side to loosen the suction strip.

How do I use this for travel?

Looking to take your quip Electric Toothbrush on a trip? Simply insert your brush head first, with the bristles facing the “quip” logo. You’re ready to travel in style with your quip safely in tow!

Can shipping tubes be recycled?

Yes! The clear plastic tube that your Toothbrush initially comes in can be recycled, like a water bottle.

As for our paper tubes, presentation trays, and paper envelopes, these are 100% recyclable! Our paper shipping tubes provide a complete seal, keeping your brush heads and floss hygienic while being kind to the earth.

Can brush heads be recycled?

We use soft, round-tipped nylon bristles because they are recommended by dentists and the most effective at cleaning your teeth. While nylon bristles are not recyclable at this time, you can create less waste by just disposing of the brush head every 3 months. In the meantime, we encourage our customers to reuse their old brush heads whenever possible!

Before repurposing your old brush heads, be sure to disinfect them. We recommend running them under warm water and scrubbing the bristles with antibacterial soap for about 30 seconds to a minute, or until they appear clean. Then, mix one teaspoon of hydrogen peroxide with one cup of water and dip your brush heads into the solution.

Please do not attempt to disinfect your brush heads with boiling water or place them in the dishwasher.

Can I recycle the toothpaste?

Yes! Our toothpaste tube and cap are 100% recyclable. Once empty, re-cap the tube and recycle with #2 plastics.

Can I use rechargeable batteries?

Yes! If you'd like to start using rechargeable batteries:

1. Click the green “Manage your Subscriptions” button on your accounts homepage

2. Click on “Manage Subscription”

3. Click the gray “>” arrow, or “Manage this subscription” under the subscription you are looking to remove the battery from

4. Under the Battery dropdown, change to “Without Battery”

5. Save Changes and you are all set!

What ages are quip suitable for?

quip products can be an effective tool for guiding better habits and are safe to use for ages 3 and up. 

With our Kids Electric Toothbrushes, we’d recommend supervised brushing up to age 8 to ensure that your child is practicing good technique 2 minutes a day, both morning and night. Once their first permanent molars come in at age 6, it might be time to graduate from our Small Brush Heads to our Standard Brush Heads.

All mouths are different and your child’s preferences are most important in choosing an electric toothbrush that’s best for them. Children may perceive various sensations differently than adults, so be sure to choose the option that your child will use compliantly! If you have any questions about your child’s specific needs, we always recommend consulting their dentist first before choosing an electric toothbrush to incorporate into their daily routine.

Our Refillable Floss String is safe to use for ages 3 and up, with adult supervision up to age 8. With that said, we’d recommend beginning flossing as soon as your child’s teeth are touching side by side. This usually occurs between ages 2-3, as more of their teeth come in.

To be sure that your child is flossing thoroughly, you should floss for them to encourage this healthy habit until they’re able to floss all on their own!

If you have any questions about your child’s specific needs, we always recommend consulting their dentist first before incorporating quip into their daily routine.

What if I prefer to use a smaller Brush Head?

Any of our Brush Heads are compatible with all handles we offer. This means that if you prefer a smaller brush head, you’re welcome to swap out your Standard Brush Head for a Small Brush Head, anytime! 

However, we always recommend consulting with your dentist to decide the best fit for you before making the switch to our Small Brush Heads.

Can I use quip with braces or false teeth?

quip Electric Toothbrushes should be completely fine to use with any orthodontic work or false teeth. With soft DuPont Tynex nylon bristles and gentle vibrations, quip Electric Toothbrushes are perfectly suited for dentures, implants, or any other type of false teeth.

Though it might take a little TLC, it’s equally important to keep flossing alongside your dental work. Our Refillable Floss String includes waxed floss options to keep your teeth plaque-free.

With that said, we always recommend consulting with your dentist if you have any specific questions or concerns about using quip alongside your dental work, as your dentist will know your needs best.

After signing into the quip app, you can pair your Smart Brush by following the steps listed below:

1. Click “Start pairing” to begin onboarding (You'll need to be logged in first!)
2. Press the “q” button on your Smart Brush to turn the brush on and then off. After completing this action, select “OK, I did it”
3. Any brushes in range will now appear in the pairing screen. Please select the brush you would like to pair!
4. Once selected, the brush you would like to pair will vibrate for about 3 seconds
5. If the brush that vibrates is the correct brush, click “Yes, pair this brush”
6. If the brush that vibrates is not the brush you are looking to pair, please select another brush
7. Once you click “Pair your brush” you will be prompted to continue onboarding where you will be prompted to name your brush. Continue to click through and follow the on-screen instructions until you reach the “Start brushing” page

If you are an iOS user, you will have the option to “Connect Apple Health” once you have successfully paired to the correct brush

Video: How to Pair your Smart Brush with the quip App

Troubleshooting Pairing issues

Connectivity issues - please contact us.

The brush has already been claimed - you will need to log into the account already associated with that brush to unpair, before repairing to a new account.

If your Smart Brush isn’t appearing on the pairing screen, turn your brush on and off, and click the “Refresh” button at the top left corner of the screen.

If you’re still unable to view your brush on the pairing screen, try the troubleshooting tips below:

Check if you are you on the latest iOS software:

• iOS: Check Apple Settings > General > Software Update > Update to the latest iOS (The app is compatible with iOS 13+, Bluetooth 4.2+, iPhone 6S+)
• Android: Check Settings App > System > Advanced > System Update (The app is compatible with Android 10.0 devices and above with Bluetooth 5.0)

Make sure your your Bluetooth On

• iOS: Apple Settings > Bluetooth > Turn it on in Apple Bluetooth settings
• Android: Swipe down from the top of your screen > tap Bluetooth

Verify if your your device is “Discoverable”

• iOS: Apple Settings > Bluetooth > Allow new connections in Apple Bluetooth settings
• Android: Settings > Bluetooth > Allow new connections in Android Bluetooth settings

Turn your brush on and off then press refresh on the pairing page once more

How can I unpair my Smart Brush?

You can unpair your Smart Brush within your “Settings”.

Select the brush you would like to unpair then click “Unpair”.

Having trouble? Please email us at help@getquip.com or chat with our virtual assistant and be prepared to provide the following info:

• A photo of your product
• Proof of original purchase
• The numbers shown on your Smart Motor

You can pair one or more Smart Brushes (including our Kids edition) to the quip app to track all those good habits in one place.

• Click your initials at the top left corner and then select "+Add another brush" at the bottom of the screen.

Please note that your Smart Brush can only be paired with one account at a time — it cannot be paired with several accounts at once. This allows you to retain your rewards in the user account that you use to track your data.

If you would like to pair your brush to a new user account, you must first unpair your brush fro

You can “toggle” your brush to help sync any missing data. To do so, force close out of the quip App, reopen it, and turn your Smart Brush on for 5-10 seconds while in range of your phone. If the app doesn’t start syncing automatically after you turn off the brush, you can click the manual sync button to help it along.

Having trouble?

Please email us at help@getquip.com with a screenshot of the issue.

Any quip app user can log their brushing, flossing, and/or rinsing habits to earn rewards! Start by downloading the quip App from the App Store or Google Play, then create a new account or sign into your existing quip account.

If you already have a quip Smart Electric Toothbrush, your brush data is automatically logged via Bluetooth and cannot be added manually.

If you have a standard (non-smart) Electric Toothbrush (quip branded or not), your brush data can be logged via the following steps:

1. First, you’ll have the option to select which type of Toothbrush you have.
2. Continue with the setup process until you arrive at the quip App “Home” page.
3. Once you’re ready to log a brush run, simply tap the left-aligned brushing button, located below the points indicator.
4. Modify the duration of the brush run if needed, and then press the “Add Brush Activity” button at the bottom of the screen. Please note, you won’t be able to edit the date or time of day.

To log a floss or rinse activity:

• Tap the floss or rinse buttons on the “Home” page. Once you’re on the Habit-logging screen, tap the “Add Floss Activity” / “Add Rinse Activity” button.

To fully log any good habits:

• Make sure to press "Save & Close" before exiting the Habit-logging screen

If using IOS, go to Settings > Notifications > quip App

• Toggle “Allow Notifications” on.

If using Android, go to Settings > Apps & notifications > App info > quip App

• Tap 'Notifications' or 'App notifications' and toggle “Show Notifications” on.

Dentists say to brush 2 minutes, twice a day, so we award you points for every day that you do it right. Up for a challenge? Earn bonuses for never missing a beat! Redeem points for rewards you’ll love (from quip and our growing list of partners), like refills credits, products, and more.

If you use a Smart Motor, your activity will automatically be tracked and you’ll earn:

• +10 points for your first 2-minute brush of the day
• +20 for your second 2-minute brush of the day
• A bonus +50 for brushing twice a day for 2 minutes, 7 days in a row!
• +1 point for your daily floss
• +1 point for your daily rinse

If you manually track your brushing with a Standard Motor, you’ll earn:

• +1 point for your first 2-minute brush of the day
• +2 for your second 2-minute brush of the day
• A bonus +5 for brushing twice a day for 2 minutes, 7 days in a row!
• +1 point for your daily floss
• +1 point for your daily rinse

You can redeem rewards on the quip app by clicking on the “Rewards” icon at the bottom of your screen. Then, under “Redeem Now”, you can see which rewards are eligible to redeem. Select the reward you’d like to redeem and use the code provided on getquip.com.

 We are unable to reimburse redeemed rewards. Some rewards may take 1-2 business days to process. Please review reward conditions before redeeming.

If you’re having trouble redeeming your reward, please chat in for further assistance.

You can erase your brush data by going into “Settings”, selecting the brush you would like to erase and clicking “erase all brush data”.

Erasing all brush data is a permanent action and your data cannot be recovered. This includes the points you've already collected. Please be sure this is the action you want to take before proceeding.

If you are still experiencing trouble with a registered quip product, after attempting any provided troubleshooting steps, you can submit a warranty claim directly from your quip account by following the following steps: 

1. Visit your “Account Dashboard” and click on the order number associated with your product *Make sure to jot this number down for an upcoming step!
2. Click the green “Start a return” button, or simply click here
3. Enter your order number, including the “#” and zip code associated with your delivery -  example: Order Number: #Q1234567 Zip Code: 10001
4. Select the product you are submitting the claim for
5. Upload a photo of any physical damage you can see, along with your products Lot Code/Serial Number
6. Describe the issue you are experiencing with your product
7. View your request summary and submit!

Return instructions will be provided in event your product needs to be sent to us for testing purposes

Need more help?

You can contact us by chatting in or by emailing help@getquip.com. Please make sure to provide the email or order number associated with your original quip order or proof of purchase if you purchased your product from one of our authorized retailers. If you received your product from one of our authorized dental professionals, please be sure to include proof of receipt.

What Does Our Warranty Cover?

Our warranty covers all manufacturing defects. This excludes normal wear and tear, product misuse/abuse, or lost items.

While we may provide support and assistance for all issues, we cannot offer a replacement if your quip product has stopped functioning or has physically broken from incorrect use (i.e., handling, refilling or storing it in a way other than that illustrated in your welcome and subscription manuals and on our website), or from general misuse.

As we cannot control the quality of products sold by unauthorized sellers, this warranty applies only to quip products purchased through our website, authorized retailers, or received from an authorized dental professional. We reserve the right to reject warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized internet sites. Proof of purchase is required for warranty claims. In order to move forward with warranty coverage (including replacements), you must have a quip account. If you have any questions about whether a seller is authorized, chat us or email us at help@getquip.com.

We are only able to offer warranty replacements for the original item purchased.

If there are any outstanding disputes of payments, orders or charges associated with your information, this will void your warranty until they are removed or resolved.

With policy updates, Value-Add Tax (VAT) will be charged on all orders to the EU, regardless of value. While replacement orders are sent at no cost, they will be subject to VAT fees in compliance with the new policy. quip is not responsible for any extra charges to be collected by customs upon delivery.

There are no warranties beyond those stated herein. Any implied warranties that may be applicable to quip hardware products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Under no circumstances shall quip be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

A new battery usually does the trick — follow the steps below to get back to brushing ASAP!

1. Remove old brush head: Grip the head and handle in opposite hands, bristles facing away from you. Place your thumb on the dots, then gently pull the head off in a slight arc motion (don’t snap it directly backward!).
2. Remove motor and battery: Pull the motor out by lifting it by the wings or using the thumbnail notch. Once it’s removed, tip the handle over and tap out the battery.
3. Clean handle: Lightly wet a paper towel or cloth and gently remove any toothpaste residue.
4. Wipe motor: Be sure to dry all parts of your toothbrush before reassembling! Any moisture left inside the brush after cleaning can damage the motor and battery.
5. Reassemble: Once everything is in place, press the q button to test.

Need more help?

You can submit a warranty request directly from your quip account by visiting your “Account Dashboard” and clicking on the order number associated with your product (make sure to jot this number down for an upcoming step). 

Click the green “Start a return” button, or simply click here and follow the on-screen instructions!

You can also contact us by chatting with our virtual assistant, located at the bottom right of this page and be prepared to provide the following:

• A photo of your product
• Proof of original purchase
• The numbers shown on your motor

We’re so sorry to hear that you’re having trouble with your quip Rechargeable Electric toothbrush.

LED Won’t Turn On:

• Please ensure that the charger and charging port are clean and dry.

LED is Turning Off

• If your charging cable is turning off after only 30 seconds, this may be due to an environmental factor. Please leave your brush connected and place it in a location that is <110 F or >32F. Charging should resume shortly after.

LED is Not Turning Off

• Leave your charger connected for at least 9 hours without removing it. We recommend charging overnight to ensure the cable is not removed before a full charge is reached.

Charger not attaching

• As this may be due to moisture, we’d recommend wiping off both connecting ends with a dry paper towel or cloth.

Charge will not get above 80%

• This is a feature built into our Rechargeable Electric Toothbrushes that prevents charging the brush when it already has an adequate charge. For best long-term results, we recommend only fully charging your brush once every 3 months.

Need more help?

You can submit a warranty request directly from your quip account by visiting your “Account Dashboard” and clicking on the order number associated with your product (make sure to jot this number down for an upcoming step). 

Click the green “Start a return” button, or simply click here and follow the on-screen instructions!

You can also contact us by chatting with our virtual assistant, located at the bottom right of this page and be prepared to provide the following:

• A photo of your product
• Proof of original purchase
• The numbers shown on your motor

We’re so sorry to hear that you’re having trouble with your quip Smart Electric toothbrush.

If your brush is buzzing 5 times before turning off

This likely means that it's out of battery. If your brush is non-rechargeable, a fresh AAA battery will do the trick!

Need more help?

You can submit a warranty request directly from your quip account by visiting your “Account Dashboard” and clicking on the order number associated with your product (make sure to jot this number down for an upcoming step). 

Click the green “Start a return” button, or simply click here and follow the on-screen instructions!

You can also contact us by chatting with our virtual assistant, located at the bottom right of this page and be prepared to provide the following:

• A photo of your product
• Proof of original purchase
• The numbers shown on your motor

We're sorry to hear you're having trouble with your quip Rechargeable Cordless Water Flosser. The below troubleshooting tips should resolve most issues:

Floss Tip Connection:

• When replacing your Floss Tip, you should hear and feel a snap once it is connected in place. When properly connected, your Floss Tip should be able to turn 360 degrees
• If your Floss Tip is not connecting or is unable to turn 360 degrees, please remove the Floss Tip and inspect inside, wipe clean, and shake upside down to ensure nothing is blocking the connection

Clog Detection:

• The LED indicator will turn red when the Floss Tip is clogged and your Rechargeable Cordless Water Flosser will automatically shut down
• If this happens, please shake your Water Flosser while upside down which will help unclog any debris
• Please note, that the Rechargeable Cordless Water Flosser has a built-in sensor and will shut down if the Floss Tip is placed too close to your gums
• If you are finding that your Water Flosser is shutting down frequently while in use, you may be flossing too close to your gum line

2-Min Shutdown:

• If you’re finding that your Water Flosser is turning off after 2 minutes of flossing, please note this is intentional
• We do not recommend flossing for longer than 2 minutes, so your Rechargeable Cordless Water Flosser System will automatically shut down after this time has elapsed

Not powering on:

• Plug your Water Flosser in to charge for at least for 8+ hours, preferably overnight

We do not advise using anything other than water with your Rechargeable Cordless Water Flosser as this may cause damage to the flosser’s internal systems and void any warranty coverage.

Need more help?

You can submit a warranty request directly from your quip account by visiting your “Account Dashboard” and clicking on the order number associated with your product (make sure to jot this number down for an upcoming step). 

Click the green “Start a return” button, or simply click here and follow the on-screen instructions!

You can also contact us by chatting with our virtual assistant, located at the bottom right of this page and be prepared to provide the following:

• A photo of your product
• Proof of original purchase
• The numbers located on the inside of your Water Tank and USB side of your Magnetic Charging Cable

We’re so sorry to hear that you’re having trouble with your quip Refillable Floss String.

If your floss bobbin is stuck inside and won’t come out

Remove the dispensing head and gently pull out all remaining floss in the refill. The subscription will collapse and become easier to pull out using two green notches located at the top.

If your floss canister isn’t clicking open

Firmly press down on the middle white portion to open the canister and the top will pop up. If it’s not clicking open, please do not use any tools or excessive pressure to force it open.

If your dispensing head isn’t reattaching

Insert the dispensing head into the canister and use your thumb to press it down firmly until you hear a heavy click.

If the dispenser head is not attaching, release it, and press it down again until you hear a heavy click.

Need more help?

You can now submit a warranty request  directly from your quip account by visiting your “Account Dashboard” and clicking on the order number associated with your product (make sure to jot this number down for an upcoming step). Click the green “Start a return” button, or simply click here and follow the on-screen instructions!

You can also contact us by chatting with our virtual assistant, located at the bottom right of this page and be prepared to provide the following:

• A photo of your product
• Proof of original purchase
• The numbers located on the bottom of the dispensing head

We’re sorry to hear that you’ve had some trouble with your Refillable Floss Pick.

If your pick isn’t holding the floss string

Make sure that the floss is positioned at the center of the ribbed portion of both “jaws” of the handle. Make sure that the handle is closed completely (you’ll hear it click into place!)

If the floss string is stuck in your pick

Press the “q” button to release the “jaws” of the handle Make sure that there is no debris from a previous flossing session between the jaws and pivots of the handle

If the floss string isn’t threading through the case

Wet the tip of the floss string to reduce any fraying Make sure there’s a clear path through the hole of the case to thread the floss through

Need more help?

You can submit a warranty request  directly from your quip account by visiting your “Account Dashboard” and clicking on the order number associated with your product (make sure to jot this number down for an upcoming step). Click the green “Start a return” button, or simply click here and follow the on-screen instructions!

You can also chat in for further assistance and be prepared to provide the following:

• A photo of your product
• Proof of original purchase
• The numbers located on the inside of Floss Pick case, beneath the pick holder section

We're sorry to hear you're having trouble with your quip Refillable Mouthwash.

If you’re finding it difficult to dispense your mouthwash, a quick reassembly will usually fix the issue:

1. First, Unscrew the base to check that the bottle is fully screwed in place.
2. Unscrew the bottle to check the straw — the flat side of the straw should be inserted firmly to the hole and the slanted side should be at the bottom of the bottle.
3. When reassembling, the bottle should be level for the base to reattach easily.
4. Check that the pump of your dispenser is clean and clear by removing the button to give the well a rinse with warm water.
5. Reattach the button — it should screw securely in place.

Need more help?

You can submit a warranty request  directly from your quip account by visiting your “Account Dashboard” and clicking on the order number associated with your product (make sure to jot this number down for an upcoming step). Click the green “Start a return” button, or simply click here and follow the on-screen instructions!

You can also chat in for further assistance. Please be prepared to provide the following:

• A photo of your product
• Proof of original purchase
• The numbers printed on the underside of the detachable button for the pump

We're sorry to hear you're having trouble with your quip Refillable Mouthwash.

If you’re finding it difficult to dispense your mouthwash, a quick reassembly will usually fix the issue:

1. First, Unscrew the base to check that the bottle is fully screwed in place.
2. Unscrew the bottle to check the straw — the flat side of the straw should be inserted firmly to the hole and the slanted side should be at the bottom of the bottle.
3. When reassembling, the bottle should be level for the base to reattach easily.
4. Check that the pump of your dispenser is clean and clear by removing the button to give the well a rinse with warm water.
5. Reattach the button — it should screw securely in place.

Didn’t find what you were looking for? Please chat in for further assistance and be prepared to provide the following:

• A photo of your product
• Proof of original purchase
• The numbers shown on the inside of your mouthwash canister

Refillable Dispenser Troubleshooting

We're sorry to hear you're having trouble with your quip Refillable Dispenser.

If you’re having trouble removing the drawer

Dispense all gum or mint refills before attempting to remove the drawer. The drawer should come apart from the shell of your dispenser with a gentle tug at the cap.

Make sure that the slots on the shell of the dispenser and the bumps on the drawer of the dispenser are clean and clear of any debris or build-up before reassembling.

If your drawer isn’t staying in place

Listen closely — your drawer should "click" into the shell of your dispenser!

If your slider is stuck

Dispense all gum or mint refills from your Refillable Dispenser before you begin disassembling it. Pull the dispenser apart with a gentle tug at the cap.

Tap the rail of the dispenser out of the shell. Your dispenser should be fully disassembled at this point — each individual part can be wiped down or cleaned with warm soapy water.

Be sure to leave parts disassembled to fully air dry before reassembling and refilling!

Need more help?

You can submit a warranty request  directly from your quip account by visiting your “Account Dashboard” and clicking on the order number associated with your product (make sure to jot this number down for an upcoming step). Click the green “Start a return” button, or simply click here and follow the on-screen instructions!

You can also chat in for further assistance and be prepared to provide the following:

• A photo of your product
• Proof of original purchase
• The numbers located on the bottom of the rail in the inside of the dispenser

Our quip Electric Toothbrush was the first-ever subscription electric toothbrush to have the American Dental Association Seal of Acceptance. Furthermore, all our products in the Practice Program that are available to dental professionals are ADA-Accepted.

Interested in any of our oral care products?

You can reach out to our sales team anytime at dental@getquip.com. One of our dedicated sales reps will follow up within 3 – 5 business days to help onboard your practice and place any orders you may need. We look forward to meeting you soon!

• Patients receive a new brush head, a 3-month supply of toothpaste, and 3-month supply of floss delivered to their door.
• All quip subscribers receive a patient education newsletter every month.
• quip subscribers enjoy a lifetime warranty while on a subscription.
• Patients can switch or cancel their subscription at any time with no charge ensure you help your patient to follow ADA recommendation to change brush head every 3 months for most effective clean.

Subscribe via printed voucher card

Your practice program order will include printed voucher cards with your unique practice URL.

Patients who use this unique URL to create their quip account will follow the exact same flow and receive the same benefits as your patients who subscribe via email.